Natural Sales Great International
Store Policy
As a leading company, we make every effort to openly share our policies with customers so that every purchase is transparent and fair. Our goal is to make your experience simple and enjoyable, so if you are unsure about anything, please contact us.
Privacy Policy and Data Usage
Last updated: July, 27 2022
Natural Sales Great International operates the website www.mibuenamigo.org, referred to hereinafter as "the Service." This policy informs you about how we collect, use, and disclose your personal information when you access our Service, and the choices you have regarding this information.
We use your data to provide and improve our Service. By using the Service, you consent to the collection and use of information as outlined in this policy. Undefined terms in this Privacy Policy will have the same meaning as in our Terms and Conditions, available at [link to terms and conditions].
- Data Collection
We collect different types of data to ensure the best possible service and user experience.
- Personal Data: When using our Service, we may ask for personal information such as your name, email address, phone number, and mailing address. This information is used to identify or contact you.
- Usage Data: We may collect information about how you access and use the Service, including your IP address, browser type, visited pages, the time and date of your visit, time spent on pages, and other technical data.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to record your activity within the Service. Cookies are small files that store information, including unique identifiers. You can configure your browser to refuse cookies, though this may limit some features of the Service.
Types of cookies we use:
- Session Cookies: Essential for the operation of the Service.
- Preference Cookies: Store your settings and preferences.
- Security Cookies: Ensure the security of your information.
How We Use Your Data
We use the collected data for the following purposes:
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To maintain and improve our Service.
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To notify you of changes or updates.
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To allow you to participate in interactive features.
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To provide customer support.
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To monitor the performance of the Service.
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To detect and fix technical issues.
Data Transfer
Your personal information may be transferred and stored on servers located outside your country, where data protection laws may differ. By submitting your information, you consent to this transfer. We take all necessary measures to protect your data during this process.
Data Disclosure
We may disclose your personal information if we believe it is necessary to:
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Comply with legal obligations.
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Protect the rights or property of Natural Great Sales International.
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Investigate potential violations within the Service.
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Safeguard the safety of users.
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Defend against legal liabilities.
Data Security
We are committed to protecting your personal data, but please remember that no method of data transmission over the internet or electronic storage is entirely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Third-Party Service Providers
We may engage third-party companies to provide services on our behalf, such as analytics or technical support. These providers only have access to your information to perform these tasks and are obligated to keep your data confidential.
Links to Other Websites
Our Service may contain links to external websites not operated by us. We are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
Shipping Policy
Order Processing
Orders are processed within 1-2 business days once payment is confirmed. Orders placed on weekends or holidays will be processed the next business day. In case of high demand, shipments may be delayed, and we will notify you if this occurs.
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Shipping Options and Costs
We use USPS (United States Postal Service) for all shipments. Available options include:
- Standard Shipping: 0-7 business days.
Shipping costs are calculated during checkout based on the order’s weight and the shipping option selected.
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Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a text message with a shipping confirmation and tracking number. You can track your package using the USPS website.
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Shipping Areas
At this time, we only ship within the continental United States, including physical addresses and P.O. boxes.
Refund Policy
We accept returns within 30 days of purchase, provided the product is unopened, in its original packaging, and in the same condition as when it was received. Sale or promotional items are not eligible for return.
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Return Process
1. Return Request: To initiate a return, email us at naturalsalesgreatinternational@gmail.com
with your order number and reason for the return.
2. Approval: Once your return request is approved, we will send you a return shipping label and instructions for sending your package.
3. Return Shipping: Securely package the product and take it to your nearest USPS post office.
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Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days. Please note that original shipping costs are non-refundable.
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Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please email us at naturalsalesgreatinternational@gmail.com
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Exceptions
We do not accept returns for opened, used, or customer-damaged products, or for sale/clearance items.
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Contact Information
For any questions about shipping, returns, or products on promotion, feel free to reach out to us:
- Email: naturalsalesgreatinternational@gmail.com
- Phone: +1 305-216-9436
- Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST).
- DAMAGED ORDERS Mi buen amigo is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.
-. SHIPPING RESTRICTIONS -Orders cannot be shipped to P.O. boxes. The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method.
-. CONTACT
For questions about this shipping policy, contact: Email: naturalsalesgreatinternational@gmail.com